Most people don’t know how complicated this industry has become through the years. They believe it is just repairing cars and it is done the same way it has always been done and that is far from the truth.
New materials and procedures are continually being introduced by the manufacturers to build modern automobiles in the way that they believe we want them.
It is to some insurance companies advantage financially to use confusing terms for how the repairs will be performed on these vehicles.
They may use abbreviations or misleading terms and they are always coming up with new and different terms so these may not be all that you will see at the time you get your vehicle repaired.
You need to read the estimate that the insurance company provides and ask questions
The repairer of your choice or the insurance company when pushed will be able to explain the abbreviations.
Don’t believe that they are fixing your vehicle to better than it was prior to the damages. They are only obligated by contract to repair your vehicle to pre accident condition as they see it.
Here are explanations of some abbreviations that they are using at this time.
OEM – original equipment parts that are manufactured by the builder of the vehicle.
Aftermarket (AM) parts made by a company that does not build your car.(also known as tiwan parts.)
Economy parts – these are the same as aftermarket parts
Competitive replacement parts = these are the same as aftermarket parts.
Quality replacement parts = are the same as aftermarket parts.
CAPA – these parts are tested and certified to fit the same as oem parts but they are made by the aftermarket manufactures. (They pay a fee to have them certified.)
They may not be built with the same materials or the same procedures. (They are only certified to fit.)
OEM surplus = parts that the OEM manufacturer may have rejected for reasons of a flaw in material or workmanship or a surplus of parts and they have sold them to the highest bidder to be distributed to the public.(they used to scrap these parts but have found the money they receive for these parts to be to good to refuse in the situation they are in now.
LKQ = aftermarket parts, or any part the insurance company feels is equivalent to what is on your vehicle other than OEM.
PXN = can be re-manufactured, rebuilt, OE surplus, or reconditioned parts.
Used parts – come from a salvage yard.
PXS= used parts from a salvage yard.
NAGS = aftermarket glass parts that can come from many different manufacturer sources.
Reconditioned parts = a used part that has been repaired or taken apart and rebuilt to make it work again. (it may have new components inside or it may have been cleaned up and put back together with no new parts.)
As I said these are ever-changing terms use by different insurance companies and there may be more than I have listed.
The best way to find out how your vehicle is being repaired is to ask either your repairer or your insurance company. If you have any questions, please reach out to one of the members of Your Hometown Body Shop!